The first step is to find suitable photos. Good, clear photos are very important when commissioning a pet portrait. Clear sharp photos will provide the most detailed portraits.
Photos can either be emailed to me at their full resolution, or you can post me photographic prints from your originals. Please do not send me original photos, they are to precious. I can do group portraits of pets from different photos if required. I can also do portraits of deceased pets, and will do my best with the photos you have available. It is always a good idea to include several different photos if possible showing different angles. This way I can cross reference them all to make sure the features and markings are acurate as it is sometimes hard to see everything in one photo.
Once I have received your photos, we can discuss your options for the portrait such as size, background options, and other details of the portrait that you might like left out or added in. Please also make sure you have visited the pricing page too. When all of the details have been confirmed and finalized, I require a 25% deposit before I begin on your portrait.
Please note that there is usually a waiting list for my pet portraits, however I will inform you of the expected commencement date when you confirm your portrait. Gift Vouchers and personalised Gift Certificates are also a good option it you need a present in a hurry, and are valid for one year.
When I have completed your portrait, I will email you a proof for your approval. Please be aware that due to the nature of coloured pencils, only very minor adjustments can be made to a finished portrait. This is why it is very important that we plan the portraits carefully and confirm all of the details before I begin.
Once your portrait has been completed, I require the balance to be paid within seven days. Payments from New Zealand customers can be made by bank deposit, credit card using paypal, or cash if local. Please do not post cash. International commissions are happily accepted and all payments can be made through paypal. I use paypal's secure email invoicing service. Invoices are sent in New Zealand Dollars and are converted from your currency at the time of payment.
As soon as your portrait has been paid in full then I will ship your portrait to you. Portraits are sent within New Zealand by Courierpost/NZ Post. International portraits are shipped using New Zealand Post's Insured Economy Courier service where available, and standard Economy Courier or Airmail services where it is not available. The recipient is responsible for any taxes or duties where applicable. These can not be estimated prior to shipping.
I am also happy to offer payment plans to those wanting to pay off a portrait in advance by instalments. Once we have confirmed the details of the portrait we can discuss a suitable time frame and a set amount for weekly, fortnightly or monthly payments. New Zealand customers can set up an automatic payment and International customers will be invoiced through paypal. I require all paypal payments to be made within seven days of the invoice being sent.
Caring For Your Portrait
Once your portrait has arrived, it is an exciting time deciding how to frame it and where to hang it. To ensure the integrity and longevity of your artwork, it is important to use a reputable framer who can talk you through all of your framing options and can give great advice. Conservation framing is highly recommended. It is also important to remember a few guidelines when choosing a place to hang your portrait. Keep them away from direct sunlight, fluorescent lights and firelight. Kitchens, bathrooms, attics, basements, or any other areas prone to environmental extremes and with high risk of moisture or water leaks are not recommended. The best place to hang artwork is on interior walls, which do not reach the same temperature extremes or bear as much moisture as exterior walls.
I retain the full copyright to all of my artwork, which may not be reproduced in any form without my written permission.
Due the personal nature of commissioned portraits, I will not reproduce them for cards, magnets or any other products unless requested by the owner of the portrait. I do however add finished portraits to my website and facebook page and they may be used on occasion for marketing purposes. If for any reason the sale of a commissioned piece is not completed, I reserve the right to reproduce and sell the original artwork.
Artwork that is created for projects, eg. for an exhibition or a book, that has been created with a public audience in mind, is my work to share. I always without exception get permission before drawing any photos, but I can then use my artistic licence to draw them in a way that I want to and make changes if I wish. It's an amazing opportunity to choose photos that may be quite challenging or offer aspects that I'm less familiar with, and have the freedom to experiment and learn more. I always offer the owner of the animals first option to purchase these portraits, but regardless of whether they are purchased by the owner or a member of the public, they are still viewed as "project portraits" rather than "commissioned portraits" and may be reproduced in the future on such products as cards, magnets or other creations.
Contact information including email addresses, telephone numbers, addresses, etc. which are provided by my customers are used solely for completing a commission or sale. This includes information pertaining to gift recipients. I do not use this information to compile a mailing list, nor do I sell the information. Once your order has been shipped, your information is securely filed away with the details of your order and scans of any artwork.